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Case History: Business Etiquette Grooming

December 28, 2011 By Ira Chaleff

ISSUE:

A senior manager observed undesirable behaviors in a talented, newly promoted IT manager. She realized the need for action after overhearing conversations among the new manager’s peers about how often they were embarrassed by his behavior, including the way he ate, dressed and generally presented himself in the company of others.

INDUSTRY:

Global Consulting Organization

SIZE:

Regional Division

CLIENT:

IT Manager

SOLUTION:

The senior manager’s initial request was framed to reflect the sensitive nature of the work involved as well as to create a safe environment for the client to consider “style and presentation coaching” as simply one step in a professional development plan. Our work involved live-action coaching in common business situations (meetings, dining, traveling), videotaping situational role play, wardrobe counseling, shopping sessions, and customized as-needed seminars. The process was designed to introduce, model, stamp, and reinforce desirable behavioral changes. Throughout the process, outcomes were measured by the client’s self-evaluation, scheduled feedback sessions involving trusted peers and the senior manager.

RESULTS:

The client reported getting similar positive feedback from peers and senior staff members about how much he had changed for the better. The senior manager reported noticing his self-composure and being impressed with it. To the coach, he wrote: “There were things I just didn’t know or didn’t know enough to ask how I could do it differently. A big burden has been lifted because I no longer feel so uncomfortable all the time. Now when people ask my opinion, I don’t worry about whether I am going to say the wrong thing. I handle myself much, much better. Our work helped the client to narrow the gap between where he was and where he and his leader wanted him to be as a talented new manager.”

Filed Under: Case Histories Tagged With: business, case history, etiquette, grooming

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Marsha Hughes-Rease - Senior Associate

After fifteen years of coaching and consulting experience and over twenty five years of leadership experience at different organizational levels, Marsha Hughes-Rease partners with senior leaders and managers to address what she calls “swamp issues”, those really messy and complex challenges that can greatly diminish productivity, stakeholder satisfaction, financial performance and personal effectiveness in any organization.

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Ira Chaleff - President

Ira Chaleff is the founder and president of Executive Coaching & Consulting Associates. He has been named one of the top 100 leadership thinkers by Executive Excellence Magazine. He practices the high-stakes art of helping talented people prepare for and succeed in senior level roles. Whether working in the public sector with Senior Executive Service leaders or in the private sector with CEOs and leadership teams, he brings clarity to core success issues, and provides savvy and supportive guidance in tackling them.

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Beverly Jones - Senior Associate

Beverly Jones helps executives bring new productivity to their organizations, and works with professionals to restructure and re-energize their work lives. Throughout her varied career, Bev has engaged in leadership and change management activities, and today she coaches accomplished professionals and executives who want to become more effective. Bev’s current and recent coaching clients include attorneys, other professionals and small business owners, and also executives with university systems, with a national laboratory, and with a major brokerage firm.

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Mandeep Singh - Senior Associate

Mandeep partners with leaders who want to bring their own vision and passions into service for the world. This necessarily means deep inner work – increasing self-awareness and personal mastery, taking ownership and accountability, and expanding the ability to influence people and networks from within the system. While this may sound like hard work, in practice it tends to be completely natural, energizing, satisfying and fun. “Serious” and “impactful” are not correlated. Mandeep’s natural style is gentle, and his clients and he tend to forge long term, easy, trusted partnerships.

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Rosa Maria Barreiro - Strategic Management & Human Resources Consultant

Rosa María Barreiro is an innovative leader, business strategist and change agent with an extensive background and success in global operating environments throughout the USA and Europe, Latin America and the Caribbean. Rosa María has repeatedly been recruited to design and execute change management, employee engagement, leadership development and performance improvement initiatives for a wide variety of organizations and companies.

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Kari Uman - Senior Associate

Kari Uman, Senior Associate of Executive Coaching & Consulting Associates in Fairfax, VA, has more than twenty-five years’ experience as a coach, consultant, and trainer. Her particular experience and interest in gender issues, and their impact on relationships and performance, enables her to help individuals change behaviors that are undermining their best efforts.

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David Grau - Senior Associate

David Grau is an executive and leadership coach in Bethesda, MD, with an in-depth consulting background in organization development and change management. He has over 17 years of coaching and consulting experience in the corporate, government, and non-profit sectors. He has particular abilities in assisting executives in identifying and making maximum and appropriate use of their strengths and identifying their opportunities for increased effectiveness as a leader.

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Emily Barnes - Senior Associate

To organizations and individuals adjusting to recent, current or anticipated change, Emily Barnes brings the strategic focus and competencies gained during fifteen years of diverse experience with various leadership, relationship, performance and communication challenges. A consultant and strategy coach, Ms. Barnes helps clients create and implement new success strategies.

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