CAPABILITIES

Organization and Team Performance Executive Development Leadership in Times of Crisis and Uncertainty Preventing Organizational Liability For Management Behavior Workload Management/Personal Efficiency Transition Support

 

ORGANIZATION AND TEAM PERFORMANCE

 

Our organization development services are tailored to fit the client’s needs. The services can include a combination of any of the following:

 

Assessment:

• Confidential interviews of individual members of management team
• Confidential interviews with board directors, customers or members, subordinates and others with an interest in the outcome of the process
• Work climate survey instrument development and benchmarking
• Observation and analysis of key communications and operational processes
• Evaluation of management team cohesiveness and conflict management style
• Evaluation of management team problem solving and decision making style
• Evaluation of environmental scanning, information distribution and interpretation processes
• Identification of distinctive competencies and competitive advantages
• Evaluation of robustness of strategic thinking and communication
• Written and oral reports on strengths and weaknesses of organization and identification of mission-critical issues

 

Interventions

• Design and implementation of processes to address critical issues
• Management team briefings
• Team skills building workshops
• Organization-wide communication processes
• Staff morale programs
• Senior team-building retreats:

• Visioning ideal futures
• Values clarification
• Trust development and repair
• Work group climate improvement
• Strategic conversations facilitation
• Creativity enhancement
• Action planning

• Ongoing team observation, implementation support and coaching

 

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EXECUTIVE DEVELOPMENT

 

Executive development coaching can produce a high payback at various stages of an individual’s career including:

when newly appointed to a senior position

when struggling with performance expectations

after mastering a position and preparing oneself for the next career challenge

Our services are tailored to individual needs and may include a combination of the following:

• 360% assessment by survey or interview process
• Management style feedback
• Management development coaching
• Leadership development
• Interpersonal skills coaching
• Workload management coaching
• Senior executive counsel
• Sensitivity coaching
• Fair employment practices counsel
• Conflict mediation
• Succession planning
• Career counseling

 

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LEADERSHIP IN TIMES OF CRISIS AND UNCERTAINTY

Our services are tailored to the needs of the organization and may address a combination of the following:

• Change Management
• Mission clarification
• Values clarification
• Identification of crisis-critical issues
• Design and implementation of processes to address critical issues
• Strategic conversations facilitation
• Creating new roadmaps
• Action planning
• Organization-wide communication processes
• Management team briefings

Downsizing and Layoffs

• Balancing the welfare of the organization and of loyal employees
• Sensitivity coaching

Staff Empowerment

• Trust development and repair
• Work group climate improvement
• Increase motivation and efficiency
• Stress and coping strategies
• Reinforcement strategies for new habits and processes
• Creativity enhancement

 

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PREVENTING ORGANIZATIONAL LIABILITY FOR MANAGEMENT BEHAVIOR

 

Specifically targeted executive coaching to prevent and eliminate the risk of legal exposure and organizational liability, with particular emphasis on sexual harassment. Addresses all forms of discrimination that violate Title VII of the Civil Rights Act: sex, religion, race, national origin and color.

Our services may include a combination of the following:

• Education about Title VII
• Specific behaviors that violate Title VII
• Organizational and executive responsibilities
• Appropriate responses to complaints
• Interpersonal skills training
• Eliminating abusive behavior
• Developing new behaviors

To maximize the coaching effort and protect the organization, various forms of information may be used:

• reports from legal investigations
• feedback from subordinates, peers, superiors
• ongoing individual observation
• self-reflection >

 

 

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WORKLOAD MANAGEMENT/PERSONAL EFFICIENCY

 

We have over ten years experience using the highly successful Personal Efficiency Program © model in coaching individual executives, small work teams or whole organizations in improving their skills and systems for workload management. Our implementation plans are tailored to the client’s needs. The process addresses:

• Workload stress assessment
• Review of personal organization systems
• Information screening
• Workload batching
• Overcoming procrastination
• Paper files management
• Electronic workload management
• Utilization of support staff
• Electronic calendaring and reminder systems
• Project implementation planning
• Managing multiple priorities
• Effective delegation
• Coping strategies
• Working from multiple sites
• Virtual office implementation
• Office moves and relocations
• Follow up and reinforcement of new habits and systems

C copyright: Institute for Business Technology, Inc. 1997

 

 

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TRANSITION SUPPORT

 

Transitions are opportunities for great strides forward but also pose significant dangers. Transitions can include a new management team taking over an organization or division, or an existing management team dramatically refocusing and restructuring its operation. Having a skilled, loyal transition team to support you while you are forming or rebuilding your permanent team can make a critical difference to the success of the endeavor.

Our services are tailored to fit the client’s needs. The services can include a combination of any of the following:

• Identification of critical issues to manage
• Evaluation of resources with which to manage issues
• Identification of organization culture and strengths
• Determination of approaches to minimize resistance to change
• Leadership support while team being tested and assembled
• Identification of critical human resource needs
• Evaluation of adequacy of tactical responses to current or impending crises
• Mission reevaluation
• Business idea rejuvenation/reinvention
• Key process mapping and reengineering
• Organization cultural change interventions
• Organizational restructuring
• Transformational project support
• Organization moves or workplace redesign

 

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